HELP & INFORMATION
Frequently Asked Questions
Answers about self-finishing, sizing, shipping, returns, and wholesale.
About our products
What canvas sizes do your products fit?
Size options are listed on each individual product page. If you are unsure which size to order, feel free to contact us before purchasing.
What is a self-finishing needlepoint accessory?
Self-finishing means you peel the 3M backing, press your stitched canvas in, and skip the professional finisher. No sewing, no glue, no sending it out.
What products do you sell?
We make 3M self-finishing accessories (keychains, ornaments, luggage tags, and coasters), Super Snips mini embroidery scissors, project bags, and stretcher bars. Canvas is not included unless a kit listing says it is.
Do I need any special skills or tools to use your products?
No special skills. Peel the 3M backing and press your stitching in. Super Snips handle the trim. No professional finisher needed.
Is the canvas included?
No. Our products are finishing accessories only. The stitched canvas is yours. We include guidance on how to prepare your canvas before you begin finishing.
Orders and shipping
Where do you ship?
We currently ship within the United States. International shipping is something we are working toward. If you are outside the US and interested in ordering, please contact us and we will do our best to help.
How long does shipping take?
Orders are processed within 2 to 3 business days. Standard shipping takes 5 to 7 business days after dispatch. You will receive a tracking number by email once your order has shipped.
Can I change or cancel my order?
We process orders quickly so we cannot guarantee changes or cancellations once an order has been placed. Please contact us as soon as possible, and we will do everything we can to help.
Returns and exchanges
What is your return policy?
If you are not happy with your order for any reason, please contact us within 30 days of receiving it. We will work with you to make it right, whether that is a replacement, exchange, or refund. Email hello@selwynave.com.
My product arrived damaged. What do I do?
Please email us with a photo of the damage and your order number. We will send a replacement straight away, no questions asked.
Wholesale
Do you offer wholesale?
Yes. We supply local needlework shops and craft retailers. If you are interested in stocking Selwyn Ave products, email hello@selwynave.com and we will send wholesale details.